Terms & Conditions
General Terms
We believe in transparency and clarity when you shop with Piaes. Below are our terms and conditions, designed to ensure you understand your rights and obligations while shopping with us.
By using the Piaes website or placing an order, you agree to be bound by these terms and conditions ("Terms"). Please review them carefully before making your purchase.
About Us
About Us
We are Piaes Studios Ltd. Our registered office is:
Address: 82A James Carter Road, Mildenhall, IP28 7DE
Company Registration Number: 15845334
Email: Enquiries@piaes.com
Phone: +44 757259495 (Landline call charges may apply; rates vary depending on the provider).
About You, the Customer
To shop at Piaes.com, the following requirements must be met:
- You must be at least 16 years old.
- You must possess a valid payment method accepted by us.
- You must be authorized to use the selected payment method.
Failure to meet these conditions may result in the cancellation of your order.
Ownership of Rights
The content of the Piaes website is protected. Any use of this content, including copying, storing, or redistributing it for commercial purposes, is prohibited without prior written consent from Piaes.
Product Availability
The availability of products on Piaes.com is subject to change without prior notice. We reserve the right to withdraw items at any time.
You agree not to:
- Post or transmit harmful content that could damage our business or services.
- Restrict, impair, or inhibit other users from accessing the site.
- Use unauthorized tools, bots, or agents to copy content or interfere with site functionality.
Violation of these conditions may result in immediate suspension of your account and access to Piaes.com.
Delivery
We exercise the utmost care in processing and delivering orders. However, delivery times may be affected by unforeseen circumstances, including adverse weather or other disruptions.
Key Notes on Delivery:
- If delivery exceeds 30 days, you may cancel your order.
- Orders cannot be canceled once placed due to our fast-dispatch process. If you wish to return an order, you must do so upon receipt, following our return policies.
- For full delivery details, refer to our Shipping Information page.
If your order does not arrive as expected, please email us at orders@piaes.com.
Pricing and Delivery Charges
Prices displayed on Piaes.com include VAT but exclude delivery charges. The shipping cost is shown during the checkout process and applies per order, regardless of size or weight.
Sales & Discounts
- Sale items are non-refundable and non-returnable.
- Items purchased at a discounted price cannot be retroactively adjusted for future sale discounts.
- “Last Chance” items are eligible for exchange only, unless stated otherwise.
This policy does not affect your statutory rights.
Product Information
While we strive for accuracy in product descriptions and images, variations may occur due to screen settings, studio lighting, or manufacturing processes.
Faulty Products: Notify us within 30 days of receipt if you identify a manufacturing fault. Issues caused by general wear and tear are not considered faults. For more details, refer to our Exchanges & Returns page.
Ordering & Confirmation
Upon placing an order, you will receive an email confirmation. If we are unable to fulfill your order, you will be notified promptly, and a refund will be issued using your original payment method.
Returns & Exchanges
Items may be returned within 14 days of receipt for a refund or exchange, provided they meet the following conditions:
- The item is unworn, in resellable condition, with tags attached and in its original packaging.
- Returns are at the customer’s expense, and we recommend using recorded delivery to ensure safe arrival.
Key Notes on Returns:
- Sale items are not eligible for return or exchange.
- We reserve the right to return any item deemed non-resellable back to the sender.
- Refunds are processed within 14 days of receiving the return and exclude shipping fees.
For full return instructions, refer to our Exchanges & Returns page.
EU & International Customers
International customers may incur customs fees when returning items. These charges, along with return postage, are the responsibility of the customer, except in cases where the product is faulty or damaged prior to use.
Have questions about our terms? Contact us at info@piaes.com.
