Help

Customer Support

Get in Touch

Text us on WhatsApp or email us at info@piaes.com.
Operational Hours: Monday to Friday, 12–4 PM (London/Greenwich Time).

Need quick answers? Check out our FAQs to see if we’ve already addressed your question.

Shipping Information

European Orders

Due to Brexit, orders placed for delivery within the EU may incur additional customs duties as of January 1, 2021. These fees, calculated based on item weight, dimensions, and destination country, will be communicated to you by the courier once the shipment reaches your country’s border.

Important Notes:

  • If customs duties are unpaid and the package is refused, a handling fee equal to the postage cost will apply.
  • Double-check your customs invoice to ensure all items are accurately listed before making payment.

For questions regarding customs fees, email us at orders@piaes.com.

International Orders

For non-UK orders, separate customs fees may apply. These charges, determined by the destination country, will be notified by the courier at the border. Unfortunately, we are unable to estimate these costs beforehand.

For assistance with customs, contact orders@piaes.com.

Courier Assistance

For shipment tracking or parcel-related queries, please reach out directly to your courier using the provided tracking information. If additional help is needed, email us at orders@piaes.com.

Payment Methods

Accepted Payment Options

  • Credit Cards: Visa, Mastercard, American Express (securely verified via Secure Code).
  • Payment Apps: Alipay, Apple Pay, Android Pay.

Payment is securely processed via trusted partners; no sensitive banking data is stored on our website.

Order Changes & Cancellations

You have the right to cancel your order within 14 days of receipt for a full refund. Notify us in writing at orders@piaes.com and follow our Returns Policy for further instructions.

Common Reasons for Order Cancellation

Occasionally, orders may be canceled due to:

  • Item availability issues.
  • Payment processing difficulties.
  • Invalid shipping address.
  • Duplicate or suspicious orders.

If your order is canceled, you will receive an email explaining the reason. No charges will be applied for canceled items. For alternative recommendations, contact info@piaes.com.

Returns & Refunds

For exchanges, refunds, or returns, refer to our Exchanges & Returns Policy. Faulty or misrepresented items will be refunded in full, including shipping costs. Returned goods should be sent via insured, trackable delivery.

For assistance, contact orders@piaes.com.